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1. |
Prescribed Original ID proofs
are:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID
card issued by Central / State Govt. / Public Sector Undertakings of State /
Central Government ,District Administrations , Municipal bodies and
Panchayat Administrations which are having serial number / Student Identity
Card with photograph issued by recognized School or College for their
students / Nationalized Bank Passbook with photograph /Credit Cards issued
by Banks with laminated photograph/Unique Identification Card "Aadhaar",
m-Aadhaar, e-Aadhaar. /Passenger showing the Aadhaar/Driving Licence from
the "Issued Document" section by logging into his/her DigiLocker account
considered as valid proof of identity. (Documents uploaded by the user i.e.
the document in "Uploaded Document" section will not be considered as a
valid proof of identity). |
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2. |
PNRs
having fully waitlisted status will be dropped and automatic refund of the
ticket amount after deducting the applicable CLERKAGE by Railway shall be
credited to the account used for payment for booking of the ticket.
Passengers having fully waitlisted e-ticket are not allowed to board the
train. However, the names of PARTIALLY waitlisted/confirmed and RAC ticket
passenger will appear in the chart and will be allowed to board the
train. |
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3. |
Passengers travelling on a
fully waitlisted e-ticket will be treated as Ticketless. |
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4. |
Obtain
certificate from the TTE /Conductor in case of (a) PARTIALLY waitlisted
e-ticket when LESS NO. OF PASSENGERS travel, (b)A.C FAILURE, (c)TRAVEL IN
LOWER CLASS. This original certificate must be sent to GGM (IT), IRCTC,
Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055
after filing TDR online within prescribed time for claiming refund.
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5. |
In
case, on a party e-ticket or a family e-ticket issued for travel of more
than one passenger, some passengers have confirmed reservation and others
are on RAC or waiting list, full refund of fare, less clerkage, shall be
admissible for confirmed passengers also subject to the condition that the
ticket shall be cancelled online or online TDR shall be filed for all the
passengers upto thirty minutes before the scheduled departure of the train.
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6. |
In case
train is late more than 3 hours, refund is admissible as per railway refund
rules only when TDR is filed by the user before the actual departure of the
train at boarding station and passenger has not travelled. |
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7. |
In case
of train cancellation on its entire run, full refund is granted
automatically by the system. However, if the train is cancelled partially on
its run or diverted and not touching boarding/destination station,
passengers are required to file online TDR within 72 hours of scheduled
departure of the train from passengers boarding station. |
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8. |
Never
purchase e-ticket from unauthorized agents or persons using their personal
IDs for commercial purposes. Such tickets are liable to be cancelled and
forfeited without any refund of money, under section (143) of the Indian
Railway Act 1989. List of authorized agents are available on www.irctc.co.in
under 'Find NGet Agents' option. |
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9. |
For
detail, Rules, Refund rules, Terms & Conditions of E-Ticketing services,
Travel Insurance facility etc. Please visit www.irctc.co.in |
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10. |
While
booking this ticket, you have agreed of having read the Health Protocol of
Destination State of your travel. You are again advised to clearly read the
Health Protocol advisory of destination state before start of your travel
and follow them properly. |
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11. |
The FIR
forms are available with on board ticket checking staff, train guard and
train escorting RPF/GRP staff. |
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12. |
Variety
of meals available in more than 1500 trains. For delivery of meal of your
choice on your seat log on to www.ecatering.irctc.co.in or call 1323 Toll
Free. For any suggestions/complaints related to Catering services, contact
Toll Free No. 1800-111-321 (07.00 hrs to 22.00 hrs) |
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13. |
National Consumer Helpline
(NCH) Toll Free Number: 1800-11-400 or 14404 |
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14. |
You can
book unreserved ticket from UTS APP or ATVMs (Automatic Ticket Vending
Machines) located in Railway Stations. |
